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Archived: Right Track Services Inc.: mini-charity review

Care:  At least some of the information about this charity is no longer current.  Use the ‘Search charity names’ box to see if there is a later review.  If the latest review has a message like this, you are welcome to make your case for an updated review via email to ted@businessbythebook.com.au.

Mini charity review of Right Track Services (RTS) as an Associate member of Missions Link, ‘the Australian network for global mission’.

Is it responsive to feedback?

  • When sent a draft of this review, they responded the next day with the following general comment, plus comments within the review (included, where appropriate, below).
    • ‘Right Track Services is a not-for-profit association of (Christian) IT people committed to helping smaller Christian mission & aid agencies with their IT needs, primarily in administrative processes.

RTS is a not-for-profit primarily to protect intellectual and other assets and to ensure that they benefit the mission community should the organisation be wound up.  And RTS is an association to aid the natural turn-over of personnel as time goes by without jeopardizing the organisation’s long-term sustainability.  Presently our members consist essentially of those you list below.

We do not solicit donations but are primarily self-funded through discounted customer fee-for-service charges and software license fees.  The sole purpose of these charges is to maintain a sustainable service.  Having said that, very occasionally people may give us grants for specific purposes.

Is RTS registered?

  • As a charity, yes.
  • Other registrations:
    • As a Victorian incorporated association (VIC A0049755G).
    • RTS operates, per the ACNC Register, interstate. However, it does not have the necessary ARBN registration to do this.
    • It has no fundraising licences[1].

What do they do?

Do they share the Gospel?

  • No – services are provided to Christ-centred organisations.

What impact are they having?

  • Nothing found.
    • Ministry comment: ‘We provide supporter management software to 42+ Christian missions & aid-agencies – primarily in Australia and New Zealand.  Last financial year these organisations used our main software product to communicate with 230,000 supporters and process 209,000 donations worth about $55,000,000.  (Missions Interlink was one of them.)’

What do they spend outside the costs directly incurred in delivering the above impact, that is, on administration?

  • No information is available that allows this calculation.
    • Ministry comment: ‘It is in the Financial report.  “Development fees” pay for software programming so are directly incurred.  The rest is mostly administration.  (But it isn’t much as what little there is is done voluntarily by the members.)
      • Reviewer response:  No ‘Financial report’ is published.

Can you get a tax deduction?

  • No

Is their online giving secure?

  • NA – they do not solicit donations online.

What choices do you have in how your donation is used?

  • NA

Is their reporting up-to-date?

  • Yes (lodged five months after their year-end).

Does their reporting comply with the regulator’s requirements?

  • AIS 2015: Almost – no outcomes are reported.
  • Financial Report 2015: NA – because of RTS’s size, one isn’t required.
    • However, their Associate membership of Missions Interlink requires them to “have available for [their] members and supporters a clear and appropriate financial statement which has been approved by its auditor.”
    • RTS lodged a Financial Report voluntarily last year, but not this year.
      • That Report consisted only of a Statement of Financial Performance.

What financial situation was shown in that Report?

  • No Report (see above), but the ‘Financial Information’ section of the AIS 2016 shows:
    • They recorded a deficit, a deficit that was 19% of revenue.
    • There were no donations, just ‘fees’.
    • ‘Employee benefits’ for the one part-time employee (AIS 2015) were zero.

What did the auditor say about the last financial statements?

  • NA (see above).

If a charity, is their page on the ACNC Register complete?

  • Not quite – ‘Phone’ and ‘Website’ are blank.

Who are the people controlling the organisation?

  • Not shown on the website, but from ‘Responsible Persons’ on the ACNC Register:
    • Stephen Andrews
    • Harley Beck
      • Is it this Harley Beck?
        • Ministry comment: ‘Yes’
    • Ronald Clough
      • Is it this Ronald Clough?
        • Ministry comment: ‘Possibly, if this one is/has been involved with Australian missions.’
    • Nigel Leed
    • Andrew Smith
      • There are 34 directorships recorded for this name.  The ACNC Register has only charities, so if, after eliminating the entries in the Register that don’t belong to RTS’s Andrew Smith, you are left with his total being more than a handful, it would be legitimate for you to question whether his ability to discharge his fiduciary responsibilities is threatened.
        • Ministry comment: ‘Andrew is a New Zealander and is therefore probably not any of the above mentioned directors.  (But I can ask him if it is important.)’
    • James Stanhope

To whom is RTS accountable?



  1. The law in this area is not straightforward – is an internet invitation ‘fundraising’ for instance? – and advice varies, so check with the charity before drawing any conclusions.
  2. For one opinion on the strength of that accountability, see the section Activities in this review.